Legal

Terms & Conditions

Last updated: 20 May 2026

1. Definitions

"Company" refers to Forge & Co. Digital Ltd, registered in England & Wales under company number 16711890.

"Client" refers to any individual or business entity that engages the Company for services.

"Services" refers to digital media production, IT solutions, advertising, and related services as described on our website.

"Project" refers to the specific scope of work agreed between the Company and the Client.

2. Service Description

The Company provides creative and technology services for small and medium-sized businesses. Services include but are not limited to:

  • Video Production
  • IT Solutions
  • Advertising & Marketing
  • Web Development
  • Custom Software Development
  • Ongoing Support Packages

The specific deliverables for each Project will be agreed upon in writing (email or proposal) before work begins.

3. Pricing, Payment & Pre-Orders

All orders are pre-orders. A deposit secures your project slot; the remaining balance is only due after delivery and your approval.

  • All prices are quoted in British Pounds Sterling (£GBP) and are exclusive of VAT unless otherwise stated.
  • A deposit of £1,000 is required to reserve your project slot and commence work.
  • The remaining balance is due only upon completion of the Project and your explicit approval.
  • If the Company cannot deliver the agreed scope after reasonable revisions, the deposit will be refunded in full within 14 business days.
  • Payment terms are 7 days from invoice date unless otherwise agreed in writing.
  • Late payments may incur interest at 8% per annum above the Bank of England base rate.
  • Add-ons and scope changes requested after Project commencement will be quoted separately and require written approval before implementation.

4. Project Timeline

  • Standard delivery time is 7-14 business days from the discovery call, subject to Client providing required information and assets promptly.
  • Delays caused by the Client (e.g., late feedback, missing assets, delayed payments) will extend the timeline proportionally.
  • The Company will use reasonable endeavours to meet agreed deadlines but is not liable for delays caused by circumstances beyond its control.

5. Client Responsibilities

The Client agrees to:

  • Provide timely and accurate information required for the Project
  • Provide access to necessary accounts, APIs, and systems
  • Review deliverables and provide feedback within agreed timeframes
  • Ensure they have the legal right to use any content, branding, or data provided to the Company
  • Comply with all applicable laws and regulations in their use of the deliverables

6. Intellectual Property

  • Upon full payment, the Client owns the final deliverables created specifically for their Project.
  • The Company retains ownership of its proprietary frameworks, code libraries, and methodologies used in the build process.
  • The Client grants the Company a limited licence to use their branding and data solely for the purpose of delivering the Project.
  • The Company may use anonymised, aggregated data for improving its services, provided individual Client data is not identifiable.

7. Limitations & Liability

  • The Company's total liability under any contract is limited to the total amount paid by the Client for the specific Project giving rise to the liability.
  • The Company is not liable for any indirect, consequential, or special damages, including lost profits, revenue, or business opportunities.
  • Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Confidentiality

  • Both parties agree to keep confidential any proprietary or sensitive information disclosed during the Project.
  • This obligation does not apply to information that is already public, independently developed, or required to be disclosed by law.
  • The Company implements reasonable security measures to protect Client data but cannot guarantee absolute security.

9. Data Processing & GDPR

  • The Company acts as a data processor when handling personal data on behalf of the Client.
  • The Client is the data controller and must ensure they have lawful grounds for processing personal data.
  • The Company will process personal data only in accordance with the Client's instructions and applicable data protection laws.
  • Both parties agree to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

10. Third-Party Services

  • The Project may rely on third-party services and APIs (e.g., cloud providers, advertising platforms, payment processors).
  • The Company is not responsible for the availability, performance, or terms of service of third-party providers.
  • The Client is responsible for maintaining their own accounts with third-party providers and complying with their terms of service.
  • Ongoing costs for third-party services are the Client's responsibility and not included in the Project fee unless explicitly stated.

11. Termination

  • Either party may terminate the Project by giving 14 days' written notice.
  • If the Client terminates after work has commenced, the deposit is non-refundable and the Client must pay for work completed up to the termination date.
  • If the Company terminates due to the Client's material breach (e.g., non-payment, abusive behaviour), no refund will be given.
  • Upon termination, the Company will hand over any completed deliverables and cease work on incomplete items.

12. Force Majeure

Neither party shall be liable for failure or delay in performing obligations due to circumstances beyond their reasonable control, including but not limited to: acts of God, war, terrorism, strikes, pandemics, or significant internet outages.

13. Governing Law & Jurisdiction

  • These terms are governed by the laws of England and Wales.
  • Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
  • The parties will first attempt to resolve disputes through good faith negotiation before resorting to legal proceedings.

14. Amendments

The Company reserves the right to update these terms at any time. The current version will always be published on this page. Continued use of our services after changes constitutes acceptance of the updated terms.

15. Contact

For questions about these terms, contact us at forgeandcoteam@gmail.com.